Email: manager@trivalleyairportservice.com
  Please find below our frequently asked questions. If none of these answered your question, do not hesitate to email us at manager@trivalleyairportservice.com. For prompt response you can also call us at 925-227-1234.  
  Q.Where do I catch my ride at the airport?  
  Pick up area varies from terminal to terminal, our staff will advise you as necessary.  
  After you arrive at the airport, proceed to the baggage area to collect your luggage. Please call us at 925-227-1234 and our dispatcher will direct you to the pick up location at the airport. Pick up time is 5 – 7 minutes after we receive your call. Our Chauffeurs can also meet and greet you at the designated baggage claim area with a welcome sign displaying your name. This can be done only if arranged prior at your booking ($20 extra charges do apply).  
  Q. Will I get a confirmation?  
  Indeed, yes. All airport travel arrangements are being followed by a confirmation email.  
  Q.How can I reserve a ride for my next trip?  
  Too much to do? Never enough hours in the day? Trivalley Airport Service offers the convenience of a 24-hour reservation center. Just call 925-227-1234 and let us help you, or if you prefer, book online at eReservation.  
  Q. How much do you charge for extra stop?  
  We charge $10.00 for an extra stop in the same city, within a radius of 3 miles.  
  Q.Do you have any Early Bird/Late Night charges?  
  An additional $10.00 will be charged after the hours of 10.00 P.M. and before 5:00 A.M., for all reservations. This extra charge would be based on per hour incremental basis. For after mid-night pickups, there will be a flat $35 charge to your quoted rate.  
  Q.Would there be any surprises like hidden charges?  
  No surprise at all. At Tri-Valley Airport Service, there is no hidden cost involved. When you make the reservation you are quoted a rate and that is your final cost except the gratuity. The gratuity is normally between 15 to 20%. You can choose any gratuity percentage but please select a minimum 15%, just to appreciate and motivate our chauffer's. We truly appreciate your understanding in advance  
  Q. Can I smoke inside the vehicle?  
  Tri-Valley Airport Service fleet does not allow smoking while service is being rendered. If during the drive client needs to smoke, our chauffeurs have been instructed to find a safe place to allow our client to do so.  
  Q. What forms of payment do you accept?  
  We accept most major credit cards.  
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